Privacy policy.

01Who we are

Remote Sense Holdings Pty Ltd (ACN 675 890 267) is a technology company based in Brisbane, Queensland, Australia. In this policy, “Remote Sense”, “we” and “us” mean that company.

We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth). This policy covers this website and our business more generally.

02What we collect

Personal information is information that identifies you, or could reasonably identify you. We collect only what we need:

• Enquiries. When you use the contact form, we collect your name, email address, your organisation (if you give it), the topic you choose and your message.
• Business dealings. When you work with us as a customer, partner or supplier, we collect business contact details such as your name, role, organisation, email address and phone number, and we keep records of our communications.
• Job applications. If you apply for a role, we collect the information in your application, such as your CV.
• Visits and demonstrations. If you attend a demonstration or trial, or visit one of our sites, we may collect the details we need for access, safety and security.

We do not ask for sensitive information, such as health information, through this website. Please do not include it in your message.

03This website

• No cookies or tracking. This website does not use cookies, analytics, advertising or tracking tools, and it does not load content from other websites. Its fonts and images come from our own server.
• One saved setting. If you use the Pause motion control, your browser stores that choice on your device so the site remembers it. It is never sent to us.
• No visit logs. Our web server does not keep a log of visits.
• Abuse protection. To stop the contact form being flooded, our server holds the internet (IP) address of each submission in memory for about an hour. It is not written to disk or used for anything else.

04How we use it

We use personal information to:

• reply to your enquiry and arrange briefings, demonstrations and trials;
• provide our products and services, and manage our business relationships;
• consider job applications;
• keep our people, sites and systems safe and secure; and
• meet our legal and regulatory obligations.

We do not sell personal information, and we do not add contact form enquiries to mailing lists. If we ever send you marketing, you can opt out at any time.

05Who we share it with

We share personal information only as needed for the purposes above, with:

• service providers that run parts of our business for us: DigitalOcean (website hosting), Resend (delivers contact form messages to our inbox) and Google Workspace (email and documents). They may use it only to provide their services to us;
• our professional advisers, such as lawyers and accountants;
• government agencies and other bodies, where the law requires or allows it; and
• anyone else you agree to.

06Information sent overseas

Some of our service providers store or process information outside Australia:

• this website runs on DigitalOcean servers in the United States;
• Resend, a United States company, delivers contact form messages through servers in Japan; and
• Google may store our email in data centres in several countries, including the United States.

We use established providers with strong security practices, and we take reasonable steps to make sure they handle personal information consistently with the Australian Privacy Principles.

07Security and retention

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, change or disclosure. This website uses an encrypted connection (HTTPS), contact form messages reach our inbox over encrypted connections, and access to our systems is limited to the people who need it.

We keep personal information only as long as we need it for the purposes above or as the law requires. Then we delete it or de-identify it.

08Your choices and rights

• You can contact us without giving your full name, though we need an email address to reply.
• You can ask for access to the personal information we hold about you, or ask us to correct it. We will respond within 30 days. If the law lets us refuse a request, we will tell you why.
• If you are in another country whose privacy laws give you further rights, contact us and we will help.

09Data breaches

If a data breach involving your personal information is likely to cause you serious harm, we will tell you, and we will notify the Office of the Australian Information Commissioner (OAIC) where the Notifiable Data Breaches scheme requires it.

10Questions and complaints

To ask about this policy, request access to or correction of your information, or make a complaint, use the contact form on this website and choose Privacy as the topic. We will respond within 30 days.

Contact us about privacy →

If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

11Changes to this policy

We may update this policy from time to time. The current version is always on this page, with the date it was last updated.